Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you and WholesaleKenya.com ("we," "us," "our," or "Platform"). By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

We reserve the right to modify these Terms at any time without prior notice. Your continued use of the Platform after any changes indicates your acceptance of the modified Terms.

2. Platform Description and Disclaimer

WholesaleKenya.com is a MARKETPLACE PLATFORM ONLY. We are NOT the seller, manufacturer, distributor, or importer of products listed on our platform.

• We provide a platform connecting buyers with independent third-party sellers
• We do not own, store, manufacture, or sell the products listed on our platform
• We are not responsible for the quality, safety, legality, or accuracy of products listed by sellers
• All product information is provided by sellers and we do not verify its accuracy
• We act solely as an intermediary facilitating transactions between buyers and sellers

BY USING THIS PLATFORM, YOU ACKNOWLEDGE AND AGREE THAT WHOLESALEKENYA.COM IS NOT LIABLE FOR ANY ISSUES RELATED TO PRODUCTS SOLD BY THIRD-PARTY SELLERS.

3. Seller Responsibilities

All sellers on our platform are independent third parties who are solely responsible for:

• Product Quality: Ensuring all products meet applicable quality standards and are fit for purpose
• Legal Compliance: Ensuring products comply with all applicable laws, regulations, and safety standards
• Product Descriptions: Providing accurate, complete, and truthful product information
• Authenticity: Ensuring products are genuine and not counterfeit or infringing on intellectual property rights
• Fulfillment: Packaging, shipping, and delivering products to buyers
• Customer Service: Handling customer inquiries, complaints, and disputes related to their products
• Refunds and Returns: Processing returns and refunds in accordance with our policies
• Taxes: Payment of all applicable taxes, duties, and fees
• Licenses and Permits: Obtaining all necessary business licenses, permits, and registrations

4. Buyer Responsibilities

As a buyer, you agree to:

• Provide accurate and complete information when placing orders
• Pay for all orders placed using your account
• Comply with all applicable laws when purchasing and using products
• Inspect products upon receipt and report any issues within the specified timeframe
• Not use the platform for any illegal or unauthorized purposes
• Understand that you are purchasing from independent sellers, not from WholesaleKenya.com

6. Disclaimer of Warranties

THE PLATFORM AND ALL PRODUCTS LISTED ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND.

We expressly disclaim all warranties, whether express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties regarding the accuracy, reliability, or completeness of product information
• Warranties that the platform will be uninterrupted, secure, or error-free
• Any warranties arising from course of dealing or usage of trade

7. Indemnification

You agree to indemnify, defend, and hold harmless WholesaleKenya.com, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the platform or products purchased through it
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Any disputes between you and sellers
• Any content or information you submit to the platform

8. Product Safety and Compliance

WholesaleKenya.com does NOT inspect, test, or verify products listed by sellers. Sellers are solely responsible for ensuring their products:

• Comply with all applicable safety standards and regulations
• Are properly labeled and include required warnings
• Are safe for their intended use
• Do not contain prohibited or restricted materials
• Meet all import/export requirements

You assume all risks associated with purchasing and using products from our platform.

9. Intellectual Property

Sellers are solely responsible for ensuring they have the right to sell products and use all trademarks, logos, and copyrighted materials in their listings. We do not verify intellectual property rights and are not liable for any infringement by sellers.

If you believe your intellectual property rights have been violated, please use our IP infringement reporting process.

10. Payment and Transaction Processing

We facilitate payment processing between buyers and sellers but do not guarantee:

• That sellers will fulfill their obligations
• The quality or authenticity of products
• That transactions will be completed successfully
• Immediate refunds for disputes (refunds are subject to investigation and seller cooperation)

11. Dispute Resolution

While we offer a dispute resolution service, we do not guarantee any particular outcome. Our dispute resolution process is voluntary and non-binding. Final decisions regarding refunds and returns are at our sole discretion based on evidence provided.

You agree that any disputes arising from your use of the platform shall be governed by the laws of Kenya and subject to the exclusive jurisdiction of Kenyan courts.

12. Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including violation of these Terms. We are not liable for any damages resulting from account suspension or termination.

13. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these websites. Your use of third-party websites is at your own risk.

14. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, pandemics, government actions, or technical failures.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Contact Information

For questions about these Terms, please contact us through our Contact Page.