Buyer Protection Program
Shop with complete peace of mind
Secure Transactions
All payments are encrypted and secured. Your financial information is protected.
Fraud Protection
We verify all sellers and monitor transactions to prevent fraud.
Dispute Resolution
If there's an issue, we help mediate between buyers and sellers.
24/7 Support
Our support team is available around the clock to assist you.
What You're Protected Against
Counterfeit Items
All products are verified and authentic
Non-Delivery
If items don't arrive, we ensure you're refunded
Item Not as Described
Products must match the listing description
Damaged Shipments
We cover damage that occurs during shipping
Trust Assurance - Secure Payment Hold
Your money is protected until you confirm delivery
How It Works
1. Payment Held: When a seller marks your order as shipped, your payment is securely held by WholesaleKenya.
2. Delivery Window: You have 3-7 days for your goods to arrive via the selected delivery service.
3. Confirm Receipt: Once you receive your order, confirm it in your account. Payment is immediately released to the seller.
4. Auto-Release (No Action): If you don't confirm receipt within 10 days and there's no dispute, your payment automatically releases to the seller and the order is marked as delivered.
5. Dispute Protection: If you file a dispute within the 10-day window, payment remains held until the dispute is resolved.
Standard Delivery
3-7 days
Confirmation Window
10 days max
Money Safety
100% Protected
💡 Pro Tip: Always confirm receipt immediately after receiving your order. This ensures the seller gets their payment quickly and your transaction is complete.
Filing a Dispute
If there's an issue with your order:
- File within 10 days: Open a dispute before the auto-release window closes
- Provide evidence: Upload photos, videos, or messages supporting your claim
- Money held: Payment remains secure while we investigate
- Fair resolution: Our team mediates between you and the seller
- Full refund: If dispute is in your favor, you get a refund