Privacy Policy

1. Introduction

WholesaleKenya.com ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using our platform, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Transaction Information: Shipping address, billing information, order history
• Payment Information: M-Pesa phone number, transaction references (we do not store full credit card details)
• Communication Data: Messages, reviews, dispute information, customer service interactions
• Seller Information: Business details, tax information, bank account details, identification documents

2.2 Information Automatically Collected

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, search queries, clickstream data
• Location Data: Approximate location based on IP address
• Cookies and Tracking: Session data, preferences, analytics information

3. How We Use Your Information

• Order Processing: To process and fulfill your orders
• Account Management: To create and manage your account
• Payment Processing: To process payments and prevent fraud
• Customer Service: To respond to inquiries and resolve disputes
• Platform Improvement: To analyze usage and improve our services
• Marketing: To send promotional emails and offers (you can opt-out)
• Legal Compliance: To comply with legal obligations and enforce our Terms
• Fraud Prevention: To detect and prevent fraudulent activities
• Communications: To send order updates, platform notifications, and important announcements

4. Information Sharing and Disclosure

We may share your information with:

• Sellers: Your name, shipping address, and phone number to fulfill orders
• Payment Processors: M-Pesa and other payment service providers to process transactions
• Service Providers: Third-party companies that help operate our platform (hosting, analytics, customer service)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement reasonable security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls limiting who can view your information
• Secure payment processing through trusted providers

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

• Access: You can request access to your personal data
• Correction: You can update inaccurate information in your account settings
• Deletion: You can request deletion of your account and data (subject to legal retention requirements)
• Opt-Out: You can unsubscribe from marketing emails
• Cookie Control: You can manage cookie preferences in your browser
• Data Portability: You can request a copy of your data in a portable format

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records may be retained for up to 7 years for accounting and legal purposes.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings, but disabling cookies may limit platform functionality.

9. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. By using our platform, you consent to the transfer of your information to countries that may have different data protection laws than Kenya.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our platform and updating the "Last Updated" date. Your continued use after changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our Contact Page.