Platform Policies and Rules

1. Prohibited Items

The following items are strictly prohibited on our platform:

• Illegal drugs, narcotics, or drug paraphernalia
• Weapons, firearms, explosives, or ammunition
• Counterfeit products or items infringing intellectual property rights
• Stolen goods or items obtained through illegal means
• Hazardous or dangerous materials
• Tobacco products or vaping devices
• Alcohol or alcoholic beverages
• Adult content, pornography, or sexually explicit materials
• Human organs, body parts, or bodily fluids
• Live animals or protected species
• Prescription medications or medical devices requiring authorization
• Items promoting hate, violence, or discrimination

Sellers listing prohibited items will have their accounts suspended and may face legal action.

2. Seller Conduct Rules

Sellers must:

• Provide accurate and truthful product descriptions
• Use genuine product photos (not stock images unless clearly stated)
• Honor advertised prices and availability
• Ship orders within the specified timeframe
• Package items securely to prevent damage
• Respond to buyer inquiries within 24 hours
• Process returns and refunds according to platform policies
• Maintain proper business licenses and documentation
• Not engage in price manipulation or false advertising
• Not request buyers complete transactions outside the platform

4. Buyer Conduct Rules

Buyers must:

• Provide accurate shipping and contact information
• Pay for orders promptly using approved payment methods
• Inspect products upon delivery and report issues within 48 hours
• Not abuse the return/refund system
• Communicate respectfully with sellers and support staff
• Not submit false reviews or ratings
• Not attempt to circumvent platform payment systems
• Not resell products in violation of seller terms

5. Payment and Pricing

• All prices are in Kenyan Shillings (KES) unless otherwise stated
• Prices do not include shipping fees unless explicitly stated
• We reserve the right to refuse or cancel orders with pricing errors
• Payment must be made through approved platform methods (M-Pesa, etc.)
• Sellers cannot request direct payments outside the platform
• Transaction fees and commission rates are subject to change with notice

6. Shipping and Delivery

• Sellers are responsible for timely shipping and delivery
• Delivery timeframes are estimates, not guarantees
• We are not liable for shipping delays caused by third-party couriers
• Buyers must provide accurate delivery addresses
• Risk of loss transfers to buyer upon delivery
• Unclaimed or refused deliveries may not be eligible for refunds

7. Returns and Refunds

• Return eligibility is determined on a case-by-case basis
• Buyers must report issues within 48 hours of delivery
• Products must be returned in original condition with all packaging
• Buyers may be responsible for return shipping costs
• Refunds are processed after inspection of returned items
• Perishable or hygiene products may not be eligible for returns
• We reserve the right to reject refund requests without sufficient evidence

8. Reviews and Ratings

• Reviews must be honest and based on actual experience
• False, misleading, or malicious reviews are prohibited
• We reserve the right to remove inappropriate reviews
• Sellers cannot incentivize or pay for positive reviews
• Buyers cannot extort sellers with threats of negative reviews
• Reviews are moderated but not verified for accuracy

9. Dispute Resolution

• Buyers should first attempt to resolve issues directly with sellers
• If unresolved, disputes can be escalated to our support team
• We will investigate and make a decision based on evidence provided
• Our decisions are final and binding
• We are not obligated to intervene in all disputes
• Repeated frivolous disputes may result in account suspension

10. Account Security

• You are responsible for maintaining account security
• Do not share your password with anyone
• Notify us immediately of any unauthorized access
• We are not liable for losses due to compromised accounts
• Multiple accounts per user are prohibited without approval

11. Intellectual Property

• Users must own or have rights to all content they post
• Do not use copyrighted, trademarked, or patented materials without authorization
• Report suspected IP infringement through our reporting system
• Repeat infringers will have their accounts permanently banned

12. Platform Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the platform at any time without notice. We are not liable for any losses resulting from such changes.

13. Enforcement and Penalties

Violations of these policies may result in:

• Warning notices
• Listing removal
• Account suspension (temporary or permanent)
• Withholding of funds
• Legal action
• Reporting to law enforcement authorities