Your Orders Are Protected
Enjoy comprehensive protection from payment to delivery. We guarantee your satisfaction with every purchase.
Safe & Easy Payments
Your payment is protected with secure encryption. We hold your payment until you confirm receiving your order in good condition.
- SSL encryption for all transactions
- Payment held in escrow until delivery confirmation
- Multiple payment methods supported
- Transparent pricing with no hidden fees
Money-Back Policy
If you don't receive your order or it arrives damaged, we guarantee a full refund.
- 100% refund if order not delivered
- 30-day return window for damaged items
- No questions asked cancellation before shipment
- Fast refund processing (2-3 business days)
Shipping & Logistics Services
We partner with trusted delivery services across Kenya to ensure your bales arrive safely and on time.
- Partnerships with 20+ delivery services
- Real-time tracking for all shipments
- Coverage to all major towns in Kenya
- KES 300 flat rate shipping per bale
After-Sales Protections
Our support doesn't end at delivery. We're here to help with any issues after your purchase.
- 24/7 customer support via email and chat
- Quality guarantees on all products
- Dispute resolution assistance
- Direct communication with sellers
Frequently Asked Questions
What happens if my order doesn't arrive?
If your order doesn't arrive within the estimated delivery window, contact our support team immediately. We'll work with the delivery service to locate your package or process a full refund.
Can I cancel my order after placing it?
Yes! You can cancel any order before it's marked as "Processing". After that, you can still request a return for a refund within 30 days of receiving your order.
What if my items arrive damaged?
Take photos of the damage and contact us within 48 hours of delivery. We'll process a replacement or full refund based on your preference.
How long does refund processing take?
Once approved, refunds are processed within 2-3 business days and should appear in your account within 5-7 business days depending on your bank.
Is there a warranty on the bales?
All our products are Grade-verified. If items don't match the advertised grade/condition, you're eligible for a replacement or refund.