After-Sales Protection
Your purchase is protected even after delivery. We stand behind every transaction on our platform.
What's Covered
Comprehensive protection for every order
Quality Guarantee
Every product sold on WholesaleKenya goes through quality checks. If your bale doesn't match the grade or description, we'll make it right.
Easy Returns & Exchanges
Not satisfied with your order? Request a return or exchange within 7 days of delivery. We handle the process for you.
Timely Dispute Resolution
Our dispute team reviews and resolves cases within 48 hours. Fair outcomes for both buyers and sellers.
24/7 Support
Reach our support team anytime via chat, email, or phone. We're always here to help with post-purchase issues.
How It Works
Report an Issue
Open a support ticket or dispute from your order page within 7 days of receiving your goods.
We Investigate
Our team reviews the case, contacts the seller, and gathers evidence from both parties.
Resolution
We provide a fair resolution — refund, replacement, or partial credit based on the outcome.
Follow-Up
We follow up to ensure you're satisfied and update seller ratings accordingly.
What's Protected
Items that don't match the product description or grade
Damaged goods received during shipping
Missing items from your order
Counterfeit or misrepresented products
Orders that never arrive after expected delivery date
Seller disputes and communication issues
Trade Assurance
by WholesaleKenya.com
Your orders are 100% protected with our escrow service and buyer guarantees.
Escrow Payment Protection
Your payment is held securely until you confirm delivery & satisfaction
Secure Payments
M-Pesa & verified payment methods with full transaction tracking
On-Time Delivery Guarantee
Get your money back if your order doesn't arrive on time
Buyer Protection Policy
Full refund if items are not as described or defective
Protected by WholesaleKenya Buyer Protection Program